Legal Documentation

EFFECTIVE_DATE: 2026-01-01 // LAST_UPDATED: 2026-01-01 // COMPLIANCE: EU GDPR (REGULATION 2016/679)

1. Data Controller Identification

The data controller responsible for the processing of personal data collected through this website is StratovanceLabs, registered at Avenida de Andalucía 30, Valdemoro, Madrid, Spain. For any data protection inquiries, contact our Data Protection Officer at [email protected].

2. Categories of Personal Data Collected

We collect and process the following categories of personal data through our booking engine development platform and reservation system services:

• 2.1 Identity data: full name, job title, company affiliation
• 2.2 Contact data: email address, telephone number, postal address
• 2.3 Technical data: IP address, browser type, operating system, device identifiers
• 2.4 Usage data: pages visited, session duration, interaction patterns
• 2.5 Project data: service inquiries, technical specifications, booking system requirements

3. Legal Basis for Processing

We process personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR):

• 3.1 Consent (Article 6(1)(a)): When you submit inquiry forms or subscribe to communications
• 3.2 Contractual necessity (Article 6(1)(b)): When processing is required to execute a service agreement
• 3.3 Legitimate interest (Article 6(1)(f)): For website analytics, security monitoring, and service improvement

4. Data Retention Periods

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for the duration of the business relationship plus 5 years in compliance with Spanish commercial record-keeping obligations. Contact form submissions are retained for 24 months from the date of submission.

5. Data Recipients and International Transfers

Your data may be shared with the following categories of recipients: cloud infrastructure providers (AWS, located in the EU), payment processing partners (Stripe, with EU data processing agreements), and authorized subcontractors involved in booking engine development projects. All international data transfers comply with Chapter V of the GDPR, utilizing Standard Contractual Clauses (SCCs) where required.

6. Data Subject Rights

Under the EU GDPR, you have the following rights regarding your personal data:

• R1 Right of access (Article 15): Request a copy of all personal data we hold
• R2 Right to rectification (Article 16): Request correction of inaccurate data
• R3 Right to erasure (Article 17): Request deletion of your personal data
• R4 Right to restriction (Article 18): Request limitation of processing
• R5 Right to data portability (Article 20): Receive your data in machine-readable format
• R6 Right to object (Article 21): Object to processing based on legitimate interest
• R7 Right to withdraw consent (Article 7(3)): Withdraw consent at any time

To exercise any of these rights, contact [email protected] or send a written request to Avenida de Andalucía 30, Valdemoro, Madrid, Spain.

7. Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at https://www.aepd.es if you believe your data protection rights have been infringed.

1. What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, to provide browsing information, and to deliver personalized content. The website operated by StratovanceLabs, headquartered at Avenida de Andalucía 30, Valdemoro, Madrid, Spain, uses cookies to enhance your experience with our booking engine development platform.

2. Categories of Cookies Deployed

• 2.1 Strictly Necessary Cookies: Essential for website functionality, session management, and security. These cannot be disabled. Examples include CSRF tokens and session identifiers for our booking system demo environments.
• 2.2 Functional Cookies: Enable personalized features such as language preferences, form pre-population, and region-specific content delivery for travel and hospitality booking interfaces.
• 2.3 Analytics Cookies: Collect anonymized data about website usage patterns, page views, and user interactions. Used exclusively to improve the performance and usability of our reservation system demonstrations.
• 2.4 Marketing Cookies: Track user behavior across sessions to deliver relevant advertising. These are only deployed after explicit consent.

3. Third-Party Cookies

Certain cookies are placed by third-party services integrated into our platform, including Google Analytics (for website traffic analysis) and Stripe (for payment processing demo sessions). Each third-party operates under its own privacy policy. We maintain Data Processing Agreements with all third-party cookie providers in compliance with Article 28 of the EU GDPR.

4. Managing Cookie Preferences

Upon your first visit, a cookie consent banner will appear, allowing you to accept or decline non-essential cookies. You may modify your preferences at any time by clearing browser cookies or contacting [email protected]. Disabling certain cookies may affect the functionality of our booking engine demonstration features.

5. Cookie Retention Periods

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a maximum period of 12 months unless you delete them manually. Analytics cookies are retained for 26 months in accordance with Google Analytics default retention policies.

1. Scope of Application

This Refund Policy governs all transactions between StratovanceLabs, located at Avenida de Andalucía 30, Valdemoro, Madrid, Spain, and clients engaging our booking engine development, reservation system integration, and related web agency services.

2. Milestone-Based Payment Structure

All project payments are structured around defined milestones. Refund eligibility is assessed at each milestone transition point. The standard milestone structure for booking engine projects is:

• M1 Project kickoff and requirements documentation — 25% of total project value
• M2 Design system approval and technical architecture sign-off — 25% of total project value
• M3 Core booking engine delivery and staging deployment — 25% of total project value
• M4 Production deployment, integration testing, and project handover — 25% of total project value

3. Refund Eligibility Criteria

Refunds are evaluated on a case-by-case basis according to the following criteria:

• 3.1 Full refund: Available within 14 days of project kickoff (M1) if the project has not commenced substantive work
• 3.2 Partial refund: Proportional to undelivered milestones if the project is terminated by the client after work has begun
• 3.3 No refund: Payments for completed and approved milestones are non-refundable
• 3.4 Service failure refund: If StratovanceLabs fails to deliver a milestone within the agreed timeframe due to internal circumstances, a full refund of that milestone's payment will be issued

4. Refund Processing

Approved refunds are processed within 14 business days to the original payment method. For payments made via Stripe, refunds are initiated through the Stripe dashboard and credited within 5-10 business days depending on the issuing bank.

5. Dispute Resolution

In the event of a refund dispute, both parties agree to attempt resolution through direct communication at [email protected] before pursuing external mediation. Unresolved disputes shall be subject to the jurisdiction of the courts of Madrid, Spain.

1. Acceptance of Terms

By accessing the website and services of StratovanceLabs, registered at Avenida de Andalucía 30, Valdemoro, Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree, you must not use our booking engine development, reservation system integration, or any related services.

2. Service Scope

StratovanceLabs provides custom booking engine development, real-time availability synchronization, dynamic pricing engine integration, secure payment orchestration, PMS and channel manager integration, multi-currency localization, travel UX/UI design systems, and cloud infrastructure services for hospitality brands. The exact scope of each project is defined in the individual Statement of Work (SOW) agreed upon at project kickoff.

3. Intellectual Property

Upon full payment of all project milestones, the client receives full ownership of all custom-developed code, design assets, and documentation created specifically for their booking engine project. StratovanceLabs retains ownership of all pre-existing frameworks, libraries, and internal tools utilized during development. Generic components, utility modules, and boilerplate code remain the property of StratovanceLabs and may be reused across projects.

4. Client Obligations

• 4.1 Provide timely access to required third-party systems (PMS, OTA channels, payment gateways) for integration work
• 4.2 Respond to design review and technical feedback requests within 5 business days
• 4.3 Ensure all provided content (property data, pricing rules, availability calendars) is accurate and up-to-date
• 4.4 Maintain the confidentiality of all project access credentials and API keys

5. Limitation of Liability

StratovanceLabs shall not be liable for any indirect, incidental, or consequential damages arising from the use of booking engine systems, including but not limited to lost revenue from booking failures, third-party platform downtime, or changes in third-party API specifications. Our total aggregate liability shall not exceed the total project value as stated in the applicable Statement of Work.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information exchanged during the course of a project. This includes booking engine source code, pricing algorithms, availability data, and business metrics. The confidentiality obligation survives termination of the business relationship for a period of 3 years.

7. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Kingdom of Spain. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

8. Modifications to Terms

StratovanceLabs reserves the right to modify these Terms of Service at any time. Material changes will be communicated via email to active clients at least 30 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the modified terms.